Privacy policy
This notice explains how Lime Electric (formerly TY Electric) handles information when you contact us or visit this website.
When you contact us
You can reach us by phone, text message or email, or send a request through the form on this website. We receive whatever you choose to send — for example your name, phone number, email address, a description of the problem, and any photos or videos — through our phone and email services.
When you send the request form, your details are saved in the website’s database and emailed to our business inbox so we can reply. To limit spam, the site also keeps a short-lived record of recent requests made up of scrambled (hashed) versions of your network address, phone number and email address, which is cleared automatically after a day.
If you tap Call or Text, your own phone opens the call or a new text message. Nothing is sent to us until you place the call or press send.
How we use it
We use what you send to reply, quote the work, arrange and carry out the visit, and keep ordinary records of jobs we do. We don’t sell or rent your information, and contacting us doesn’t add you to a marketing list.
Visiting this website
Like any website, this site is delivered by a hosting provider whose servers process standard technical information — such as your IP address and browser type — to deliver pages and keep the site secure, and may produce basic visit statistics. We don't add analytics, advertising or social media tracking to the site.
Questions or requests
To ask what information we hold about you, to correct it or to ask us to delete it, or with any other privacy question, email tyelectricinc@gmail.com, send a request through the form below, or call or text 604-700-3414.